jilino Privacy Policy

This Privacy Policy ("Policy") describes how jilino ("jilino," "we," "us," or "our") collects, processes, stores, shares, and protects the personal data of individuals ("you," "Player," or "User") who access or use the jilino online casino platform, including the website at jilino.net and any associated services, features, or applications (collectively, the "Platform").

jilino acts as the Personal Information Controller (PIC) in respect of the personal data you provide to us or that we collect about you in connection with your use of the Platform. As PIC, jilino is responsible for ensuring that your personal data is processed lawfully, fairly, and transparently, and that appropriate technical and organisational measures are in place to protect it.

This Policy should be read alongside jilino's Terms & Conditions, which govern your use of the Platform. By registering an account or continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

jilino collects the following categories of personal data in connection with your use of the Platform:

jilino collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated technologies: Data collected automatically when you access the Platform, including through cookies, web beacons, pixel tags, and server logs. This includes your IP address, device identifiers, and browsing behaviour on the Platform.
• Third-party sources: Data received from identity verification providers, payment processors (such as GCash and PayMaya), fraud prevention services, and analytics partners, where permitted by applicable law.
• Publicly available sources: In limited circumstances, jilino may supplement your data with information from publicly available sources for the purposes of fraud prevention or regulatory compliance.

jilino processes your personal data for the following purposes:

• Account management: To create, maintain, and administer your jilino player account, including verifying your identity and eligibility to use the Platform.
• Service delivery: To provide you with access to games, process your deposits and withdrawals, and deliver the full range of jilino Platform features.
• KYC and regulatory compliance: To fulfil our obligations under Philippine anti-money laundering laws, PAGCOR regulatory requirements, and the Data Privacy Act of 2012.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, unauthorised account access, and other illegal or prohibited activities on the Platform.
• Responsible gaming: To monitor gameplay patterns, enforce deposit and loss limits, and identify players who may be at risk of problem gambling, in accordance with our responsible gaming obligations.
• Customer support: To respond to your enquiries, resolve disputes, and improve the quality of our support services.
• Marketing and promotions: To send you information about jilino promotions, bonuses, and new features, where you have provided your consent to receive such communications. You may withdraw this consent at any time.
• Analytics and improvement: To analyse Platform usage patterns, conduct research, and improve the performance, security, and user experience of the jilino Platform.
• Legal obligations: To comply with applicable Philippine laws, court orders, regulatory directives, and law enforcement requests.

Under the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, jilino processes your personal data on the following legal bases:

• Contractual necessity: Processing is necessary for the performance of the contract between you and jilino — specifically, to provide you with access to the Platform and its services.
• Legal obligation: Processing is required to comply with jilino's obligations under Philippine law, including anti-money laundering regulations, PAGCOR licensing requirements, and tax reporting obligations.
• Legitimate interests: Processing is necessary for jilino's legitimate interests, including fraud prevention, Platform security, and service improvement, provided those interests are not overridden by your rights and freedoms.
• Consent: For certain processing activities — such as sending marketing communications or using non-essential cookies — jilino relies on your freely given, specific, informed, and unambiguous consent. You have the right to withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

jilino does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, for the purpose of processing your deposits and withdrawals.
• Identity verification providers: Third-party KYC and AML service providers engaged to verify your identity and screen for sanctions or politically exposed person (PEP) status.
• Technology and hosting providers: Cloud infrastructure, data storage, and software service providers who process data on jilino's behalf under strict data processing agreements.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies, where disclosure is required by law or regulatory directive.
• Law enforcement: Philippine law enforcement agencies, where jilino is legally compelled to disclose data in connection with a criminal investigation or court order.
• Professional advisers: Legal counsel, auditors, and compliance consultants, subject to professional confidentiality obligations.

jilino uses cookies and similar tracking technologies to enhance your experience on the Platform, ensure its security, and gather analytics data. A cookie is a small text file placed on your device when you visit the Platform.

jilino uses the following types of cookies:

• Strictly necessary cookies: Essential for the Platform to function correctly. These include session authentication cookies and security tokens. These cookies cannot be disabled.
• Functional cookies: Remember your preferences, such as language settings and display options, to personalise your experience on the Platform.
• Analytics cookies: Collect anonymised data about how players use the Platform — such as which games are most popular and how long sessions last — to help jilino improve its services.
• Marketing cookies: Used, with your consent, to deliver relevant promotional content about jilino offers and features. You may opt out of marketing cookies at any time via your account settings.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. For full details on the cookies jilino uses, please refer to our Cookie Notice, available within the Platform settings.

jilino implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the jilino Platform.
• Encryption of sensitive data at rest, including financial information and KYC documents.
• Role-based access controls ensuring that only authorised jilino personnel can access personal data, and only to the extent necessary for their role.
• Regular security audits, penetration testing, and vulnerability assessments conducted by independent security specialists.
• Multi-factor authentication (MFA) for access to internal systems containing personal data.
• Incident response procedures to detect, contain, and report personal data breaches in accordance with the requirements of the National Privacy Commission.

jilino retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. The following general retention periods apply:

• Account and KYC data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with PAGCOR and AMLC requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required under Philippine anti-money laundering regulations.
• Support communications: Retained for up to three (3) years from the date of the last interaction, for dispute resolution and service improvement purposes.
• Marketing data: Retained until you withdraw your consent to receive marketing communications, after which it will be deleted or anonymised within thirty (30) days.
• Technical and usage data: Retained in anonymised or aggregated form for analytics purposes for up to two (2) years.

Upon expiry of the applicable retention period, jilino will securely delete or anonymise your personal data in accordance with its data disposal procedures.

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights in respect of your personal data held by jilino:

To exercise any of these rights, please contact jilino's Data Protection Officer (DPO) using the contact details provided in Section 14 of this Policy. jilino will respond to all verified requests within fifteen (15) business days. In complex cases, this period may be extended by a further fifteen (15) business days, with prior notification to you.

If you believe that jilino has not handled your personal data in accordance with the Data Privacy Act of 2012, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

The jilino Platform is strictly intended for individuals who are at least twenty-one (21) years of age, in accordance with Philippine law governing online gambling. jilino does not knowingly collect personal data from individuals under the age of 21.

If jilino becomes aware that personal data has been collected from a person under 21 years of age, it will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered an account on the jilino Platform, please contact our support team immediately so that we can investigate and take appropriate action.

jilino primarily processes and stores personal data within the Republic of the Philippines. In certain circumstances, personal data may be transferred to, or accessed by, service providers or technology partners located outside the Philippines — for example, cloud infrastructure providers or game software suppliers.

Where such international transfers occur, jilino ensures that appropriate safeguards are in place to protect your personal data, including:

• Transferring data only to countries or organisations that provide an adequate level of data protection as recognised by the National Privacy Commission.
• Implementing contractual clauses in agreements with overseas recipients that require them to protect personal data to a standard equivalent to that required under Philippine law.
• Conducting transfer impact assessments where required to evaluate the risks associated with cross-border data flows.

jilino reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Where changes are material, jilino will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect.

The effective date at the top of this Policy will be updated whenever changes are made. We encourage you to review this Policy periodically to stay informed about how jilino protects your personal data. Your continued use of the Platform following the publication of an updated Policy constitutes your acceptance of the changes.

If you have any questions, concerns, or requests relating to this Privacy Policy or jilino's handling of your personal data, please contact our designated Data Protection Officer (DPO):

For complaints that remain unresolved after contacting jilino's DPO, you may escalate your concern to the National Privacy Commission of the Philippines. This Privacy Policy was last updated and is effective as of January 1, 2026.